Bristol Airport

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Spoilt for choice at airport

Four new restaurants are opening at Bristol Airport soon and another is getting a makeover.

A seven month development project began in October 2018 creating the new places to eat and refurbish existing places to eat.

The new restaurants on the block are Frankie & Benny’s, Barburrito, EAT and Warrens Bakery.

The airport has invested more than £160 million in new infrastructure and facilities since 2010.

The catering project will be phased over the winter season, with Warrens Bakery, EAT and Barburrito opening in December 2018 and Frankie and Benny’s opening in spring 2019.

  • Warrens Bakery is one of the UK’s top three craft bakeries and the world’s oldest pasty maker. Using artisan, hand crafted bread and West Country ingredients to make a wide range of deli sandwiches.

  • EAT. have been creating, making and serving their own great tasting seasonal recipes for over 20 years. The first shop opened for business in 1996 on Villiers Street in London and since then they have continually been inventing new and exciting food and drinks for customers. Their fresh food changes with the seasons and every day starts by making food from scratch with their own recipes; from homemade soups, sandwiches, salads and hot pots. 

  • Barburrito is the UK’s first and award winning burrito brand. Famous for serving fast, healthy Mexican street food and a fab range of traditional and Mexican style breakfast dishes; you choose exactly what you want and how you want it, and let the team make it while you watch! 'Award-winning, casual and cool,' says magazine Marie Claire.

  • Frankie & Benny’s offers a full menu from breakfast to lunch and dinner specialising in food inspired by New York Italian cuisine including extensive gluten free options, a full cocktail and bar range as well as great children’s meals. Bristol Airport will be the Frankie & Benny’s seventh open airport location; going from strength to strength with consistent range and menu development as well as a 2016 win in the Consumer Choice category of the annual airport FAB Awards.

  • The Burger King restaurant will also be extensively refurbished with passengers being able to use self-order kiosks.

Bristol Airport head of commercial development Kate Ridgers said: “We are delighted to welcome these high street brands to Bristol Airport. 

"Passengers will be able to enjoy an extended range of products in a variety of restaurants designed to create a relaxing ambience when visiting Bristol Airport in the future.

"After market research and passenger feedback we know passengers start their trip as soon as they arrive at the airport.

"We wanted to offer a wide selection of restaurants and bars with an extended choice of menus including children’s and special dietary requirements both in the check-in area and departure lounge.”

Bristol Airport is the ninth largest airport in the UK and the fifth largest airport outside of London. 

In 2017 more than eight million passengers used the Airport with planning approvals now in place for 10 million passengers per annum. 

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Curious travellers start here

Tourism Minister, Michael Ellis MP, has trodden the path of the Great West Way, a new touring route from London to Bristol, which aims to attract 1.5 million new visitors to the region over 10 years.

As part of his November tour the Tourism Minister visited some of the iconic locations along the route, including:

  • Highclere Castle (AKA Downton Abbey);

  • Avebury, Europe’s largest stone circle;

  • Lacock, the National Trust village that is one of the most filmed in the country; and

  • the Roman Baths, home to the UK’s only natural hot springs.

The minister also visited Bristol Airport, a key gateway to the route, to unveil new imagery of the Great West Way, depicting four ways that the multi-modal route can be explored – on foot, bike, train and canal boat – and bearing the message 'Curious Travellers Start Here'.

The airport already serves more than eight million passengers a year and expects its inbound traffic to increase following the launch of the route, which is being marketed internationally and has secured £1m funding from UK Government’s Discover England Fund, designed to boost inbound tourism.

Bristol Airport head of government and stakeholder relations James Gore said: “We look forward to welcoming international visitors as they set off to explore the Great West Way, and by providing a friendly and efficient welcome we can make sure the experience starts as soon as they touch down in the UK.”

Mr Ellis then spoke at an official networking launch event at The Roman Baths, where 52 suppliers (including attractions, hotels and tour providers) met 42 international travel trade buyers (tour operators and wholesalers) to create bookable packages and itineraries.

These will be marketed in the primary target markets of the US, Germany and Netherlands and will aim to encourage international visitors to travel to the region, to stay longer and to delve deeper.

Great West Way director David Andrews, said: “The Great West Way is an innovation in product development and will greatly enhance England’s tourism offer to boost international and domestic visitor growth and spread the economic benefits of tourism across the region.

"We’re delighted to have the full support of the tourism minister and that he will be able to see the collaboration between destinations and trade in person.”

Mr Ellis, who is minister for arts, heritage and tourism, said: “I am thrilled to be treading the path of the Great West Way - the UK’s first touring route of its kind.

“We know that this region has so much to offer visitors - now we want the world to know.

"This move will deliver personalised visitor experiences that take in the Great West Way's destinations, accommodation, attractions and transport options.

"We want to make the most out of this opportunity to deliver a significant boost to domestic and inbound tourism and the local economies along the way."


Santas get ready, steady, run

The annual Santas On The Run 2k fun run is in Bristol on Sunday, December 9.

It’s the biggest and most spectacular festive charity event, which attracts thousands of people from the city and beyond, of all ages and abilities.

Organised by Children’s Hospice South West (CHSW), participants are given a Santa suit to wear on the day and asked to raise sponsorship, which goes directly towards supporting families at the CHSW hospice Charlton Farm near Nailsea.

This year, Bristol Airport and flybmi are joining forces to sponsor Santas On The Run and are offering a fantastic incentive for participants to raise as much money as possible for CHSW.

flybmi has donated a pair of return tickets to the individual Santa who raises the highest sponsorship.

The lucky individual has the option of flying out of Bristol to one of its many European destinations:

  • Aberdeen

  • Brussels

  • Dusseldorf

  • Frankfurt

  • Gothenburg

  • Hamburg

  • Munich, Milan or

  • Paris.

The tickets will be valid for travel until the end of June with all taxes and charges for the flights paid by flybmi.

flybmi customer and marketing director Antony Price said: “We are delighted to support this very worthwhile local cause. 

"Bristol is a major hub for flybmi and to be able to give back to the community who support our airline is a wonderful opportunity.

"I wish all the participants the very best of luck as they raise sponsorship and tackle this fun festive run.”

In addition, Bristol Airport will add to your flight experience with up to eight days complimentary parking, two fast track security passes, and two executive lounge passes.

Bristol Airport has supported CHSW for many years and last year alone airport staff and travellers raised more than £25k for the charity.

Bristol Airport business development director Nigel Scott said: “We are proud to be supporting this year’s Santa’s on the Run event based around the iconic Bristol Harbourside. 

:It is a great way of raising vital funds for the charity during the festive season and an event that can be enjoyed by all the family. 

“We look forward to cheering on staff, passengers and local residents participating on the day having fun while raising money.

:To see up to 3,000 Santas participating is an event not to be missed!”

CHSW provides care and support to families living in the South West who have children with life-limiting conditions.

Its offers specialist palliative care, respite for the whole family, sibling service for brothers and sisters, emergency support, end of life care and a bereavement service for as long as families need it.

For more information, or to sign up to Santas On The Run click HERE.


ON THE HORIZON: Is this sunrise or sunset at Bristol Airport? Taken by a planespotter it's a pretty picture so we shared it...

Landing sideways in storm

These scary videos shows TUI plane arriving sideways on the runway at Bristol Airport during Storm Callum with planespotters recording two others aborting at the last minute.

The TUI jet can be seen being swayed from side-to-side in the treacherous gusts of Storm Callum on Friday, October 12..

Nine planes were diverted to Manchester Airport from Bristol after winds barrelled into the south west of England.

But amazingly, the pilots of this TUI Airways Boeing 757-200 aircraft pulled off an impressive sideways landing.  

Other planes were filmed attempting the same manoeuvre — only to bail at the last moment.  

Youtuber and aviation buff Mraviationguy said: "Storm Callum made its way through the UK on Friday causing wide-spread disruption particularly to Wales and the west of England.

"Bristol was one of the worst hit airports, with winds reaching 46 knot gusts, what's more, the wind was blowing directly across the runway.

"The wind was directly from the south at around 20-30 knots with gusts up to 46 knots.

"Check out some of the incredible pilot skill involved as the aircraft are flown in practically sideways.

"More than a dozen planes diverted on the 12th and a few more on the 13th too.

"Most went to Birmingham Airport, a couple to Cardiff Airport, and another to Gatwick Airport.

"Numerous flights were cancelled due to the weather disruption.

"Lots of aircraft didn't even attempt to land because of the wind strength and direction - for many it was beyond the airline's limitations..

"They do this by pointing their nose into the direction the wind is coming from, demonstrated perfectly by this crew. 

“It is always fascinating to watch planes landing in strong crosswinds and it is fantastic to see such amazing skill by the pilots."

Bristol Airport had warned travellers there might be disruption due to Storm Callum and some flights were cancelled.

In a statement it said: “Please check with your airline for up to date flight information and allow additional journey time when travelling to and from the airport.”

Bristol Airport new faces

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Bristol Airport has strengthened its senior team with the appointment of three new directors.

Jason Clark has joined as chief financial officer (CFO), bringing strong board level experience in finance positions, most recently as CFO for Condor Ferries, the main ferry operator between the UK, France and the Channel Islands.

Ahead of the retirement of long-serving operations director, Paul Davies, at the end of this year, Bristol Airport has announced the appointment of Graeme Gamble as chief operating officer. 

Graeme will join in January 2019 from NATS, the air navigation services provider, where he is currently responsible for air traffic control services at seven UK airports. 

Prior to this he spent two years with the Civil Aviation Authority as an aerodrome inspector and has also held key operational roles at London City Airport and Cardiff Airport.

Finally, Debbie Hartshorn has been promoted to the position of people director. 

Since joining Bristol Airport in May 2017, Debbie has overseen a review of its people strategy and led a renewed focus on training and development. 

Prior to joining Bristol Airport, Debbie held senior HR roles with SFC Group and Cotswold Archaeology.

Bristol Airport chief executive officer Dave Lees said: “These appointments complete a strong leadership team with the right mix of skills to steer the organisation through an exciting period of growth. 

"Jason, Graeme and Debbie bring a wealth of experience from inside and outside the aviation sector which will help us achieve our ambition to make Bristol Airport the first choice for air travel to and from the South West of the UK.”

Expected to serve more than 8.5 million passengers this year, Bristol is the ninth busiest airport in the UK, and England’s third largest regional airport.

A new Master Plan is currently being prepared and will set out potential development required to handle up to 20 million passengers per annum from the existing runway by the mid-2040s. 

The first phase of growth will be facilitated through the submission of a planning application to North Somerset Council later this year.

In June Bristol Airport was named ‘best airport in Europe’ in the five to 10 million passengers category at the annual awards dinner held by European airports association, ACI Europe. 

Last month the airport was voted best in the UK by the travel trade in the annual TTG Awards.

Bristol Airport jobs

In the first eight months of 2018, Bristol Airport recruited nearly 100 new team members, taking the number employed directly by the company to approximately 375, with a total of around 3,500 working for 50 organisations across the site.

Recruitment continues, with roles available ranging from retail and catering to vehicle drivers and customer service (including the newly created head of customer operations role), so there is something to suit all levels of experience.

And the latest vacancies are attracting plenty of interest - a recent job advertisement for two trainee airside operations officers received almost 500 applications.

Local talent is being given the opportunity to shine, with two graduates from the University of the West of England recently recruited.

Declan Humphries has joined the planning team who are currently busy working on a Master Plan which will set out how the airport could expand to reach 20 million passengers per annum by the mid-2040s.

Meanwhile, Kallum Gavin has joined the growing IT Department as a helpdesk analyst.

Bristol Airport director of people Debbie Hartshorn said:

“Bristol Airport is a rapidly growing business so we are always on the lookout for new local talent.

"We regularly update our website with career opportunities and with a variety of jobs available we would recommend anyone looking for their first role or a career change to take a look. In addition, we will have a new baggage handler – DHL – based here from January and this will create more than 200 jobs.’”

All current vacancies at Bristol Airport, including those offered by Business Partner organisations, can be found on the Bristol Airport website by clicking HERE.


Information screens blank

Heathrow Airport information screens have been hit by a malfunction similar to the one which was suffered at Bristol last week.
Staff at the UK’s busiest airport resorted to flip charts after information screens failed on Thursday, September 27. 
Tens of thousands of passengers at Heathrow Airport were instructed to use their mobile phones to find out their departure gate, while the ground staff dug out pens and flip charts to communicate flight updates.
Heathrow tweeted at 7am: “Good morning, our flight information screens are inactive this morning. Please use the Heathrow website or App on your mobile phone to keep updated.”
The iNews reported extra staff were deployed in terminals to help people get where they needed to go, and the airport issued a statement at 9am which said the situation had been resolved: “A connection issue temporarily affected some of our flight information screens at Heathrow this morning. 
“Our teams worked quickly to resolve the issue and screens are now working as normal. Heathrow colleagues will remain on hand to help passengers if needed. 
"We apologise for any inconvenience caused this morning."
Two weeks ago Bristol Airport’s departure screens were blank for two days after an alleged cyber attack. 
A screen failure at Gatwick Airport last month saw crowds of passengers congregating around whiteboards for updates. 
Some people missed their flights due to the issue at the West Sussex airport, which was caused by a damaged fibre optic cable.

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Noise Action Plan consultation plan

There is still time to comment on Bristol Airport’s new Draft Noise Action Plan which sets out actions it will take to control, monitor and mitigate noise levels during the next five years.

Airports must update Noise Action Plans every five years under the EU Environmental Noise Directive.  This latest plan is the third produced by Bristol Airport and covers the period 2019 to 2024.

Bristol Airport head of sustainability James Shearman said: “Thank you to everybody who has already sent in feedback on our draft Noise Action Plan.

"We are very aware that noise can be disturbing for people living near the airport or under the flight paths used by arriving and departing aircraft. 

:This Draft Noise Action Plan sets out how we intend to control and, where possible, reduce negative impacts through closer collaboration with airlines and air navigation service providers, improved operating procedures and implementation of new technology.”

The Draft Noise Action Plan is available on the Bristol Airport website by clicking HERE

Responses can be made by email to or by writing to Noise Action Plan Consultation, Bristol Airport BS48 3DY. 

Consultation runs until Tuesday, October 2, 2018 and feedback will help shape the final document which will be published later this year.

easyJet staff with Ali Gayward, Dave Lee

Happy birthday


easyJet, Europe’s leading airline, has celebrated the 15th anniversary of its base at Bristol Airport - its biggest outside of London.
Celebrations took place throughout the day at Bristol airport, including an impressive balloon arch and cake for passengers at the easyJet check-in desk, and one lucky passenger winning a fantastic prize of two easyJet return flights to anywhere across the network.
The crew room was filled with decorations and party food for pilots and cabin crew operating the day’s flights.
easyJet UK country manager Ali Gayward and Bristol Airport chief executiveDave Lees also joined the celebrations alongside cabin crew including Kate Bayley and Suzie Davies, who are proud to have been operating flights from Bristol with easyJet since the base opened 15 years ago.
easyJet is proud to be Bristol’s biggest airline, having flown more 53 million passengers since operations started there.

With 15 based aircraft and more than 650 crew members, easyJet provides Bristol passengers with 69 domestic and international routes, including the most popular destination Geneva.
Ali said: "We are delighted to be celebrating 15 fantastic years of our base at Bristol Airport.
“We are so proud to be the biggest airline in Bristol, serving 69 destinations this winter such as Geneva and Barcelona internationally, and domestic routes such as Edinburgh and Newcastle.
“easyJet looks forward to continuing to provide low fares and friendly customer service to our passengers in Bristol.”
And Dave said: "We’re immensely proud of the relationship we have with easyJet, they play a big part in the success of Bristol Airport – and we look forward to continuing to build on this in the future – with exciting new destinations, increased passenger numbers and importantly the further deployment of the new environmentally friendly quieter and more fuel efficient Airbus NEO aircraft."


When what appeared to be CCTV cameras were spotted along the A370 Backwell villagers became alarmed it was to catch speeding motorists.

But on further investigation it was revealed it was part of a traffic survey by Bristol Airport as part of its expansion plans by a specialist data collection company.

Bristol Airport has revealed the second phase of an ambitious expansion which will see it accommodate 12 million passengers a year.

The airport, based at Lulsgate Bottom in North Somerset, wants to increase in size and modernise to prepare for future growth and advances in technology.

As part of the long term plans, airport bosses are considering expanding or even building a second terminal, a new multi-storey car park and a revised road layout.

An application for the second phase of the plans will be submitted by the airport to North Somerset Council this autumn.

The latest set of proposals include surface level car parking, a new canopy at the front of the building, an additional multi-storey car park and improvements to on-site road layout.

The proposals can largely be delivered on land already owned by the airport.

As part of its masterplan the airport is also looking at the option of buying properties in Downside Road.

It's a quiet residential rural road, sandwiched between open countryside and Bristol Airport.

A row of trees and a hedgerow separate it from the airport's long stay car park.

Bristol Airport is the UK’s ninth busiest airport, and the fifth busiest outside London, serving more than eight million passengers in 2017. 

Planning permission is already in place for facilities to handle up to 10 million passengers per annum, and £160 million has been invested in infrastructure improvements since 2010. 

CCTV on A370

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Bristol Airport’s new chief executive officer, Dave Lees joined this week.

Mr Lees was formerly managing director of Southampton Airport, which during his time at the helm achieved record passenger numbers and high customer satisfaction scores.
Before becoming MD, Mr Lees served as operations director and planning and development director at Southampton Airport.

Prior to this he was head of service Improvement at Heathrow Airport, where he also held roles in operations and engineering.

He has a BSc in transport management from Loughborough University.
Mr Lees said: "I am proud, honoured and excited to be joining the Bristol Airport team.

"The airport has a great reputation for its route development and network, passenger growth and the vital role it plays in the region.

"The recent ACI Best Airport in Europe award for those with five to 10 million passengers recognises Bristol’s place within the aviation industry in the UK and across Europe.
“This is an exciting opportunity, and I am looking forward to working with regional stakeholders and communities to build on the Airport's success and ambitions for the future.”
Currently the ninth busiest airport in the UK, and the fifth largest outside London, Bristol handled more than 8.1 million passengers in 2017, an 8 per cent increase on the previous year.

Work has started in developing a new Master Plan setting out how the airport could serve around 20 million passengers per annum by the mid-2040s.

New airport chief

Thomas Cook takes off for spring 2019

Thomas Cook Airline is adding Easter 2019 flights from Bristol airport, meaning that thousands people can head to Europe for some spring sunshine. 

With 10 additional flights a week from April 3, 2019 until the end of the month, Thomas Cook Airlines has added more than 12,000 seats to destinations including Turkey, Tunisia, Egypt, Gran Canaria, Lanzarote and Majorca.

Tickets are now on sale via

Thomas Cook Airlines now flies to 25 sun and beach destinations from Bristol and has increased its number of seats on sale at Easter by 40% versus 2018.

Thomas Cook Airlines commercial director Henry Sunley said: “This is a bigger Easter programme from Bristol than ever before, with our season traditionally ramping up from May 1.

"It’s great to be able to reward our customers who fly with us from Bristol airport with even more choice and we look forward to adding more destinations from Bristol in the near future.”

Bristol Airport business development director Nigel Scott said: “This is exciting news.  

"The increased capacity for next year builds on the strong growth we are experiencing with Thomas Cook from Bristol Airport in 2018.

"It provides even more choice for passengers when using their local airport to travel to a variety of exciting holiday destinations.

"We look forward to working with Thomas Cook on future route opportunities.”

Thomas Cook Airlines flight-only from Bristol airport, one-way in economy during Easter 2019:

  • Turkey from £168.99

  • Gran Canaria from £203.99

  • Hurghada, Egypt from £325.99

  • Lanzarote from £203.99

To book follow online link above, call 0844 412 5970, or visit your nearest Thomas Cook store.

Roadworks delayed

Planned roadworks for the route to Bristol Airport have been postponed due to the recent heatwave.

Work was planned to began during the past two weekends but due to hot weather where cancelled.

And now North Somerset Council has announced it cannot start for another nine months.
Resurfacing work near the airport was called off 48 hours before the scheme was due to start amid fears the road surface would not set properly.

It was hoped the work could be carried out on Saturday and Sunday but again the warm weather has scuppered council’s plan.

Instead, the A38 work between the South Bristol Link Road and the junction with Downside Road will take place in spring or summer 2019.

North Somerset Council executive member for highways Elfan Ap Rees said: “We have been closely monitoring the weather but with high temperatures expected again this weekend, we’ve had to make the difficult decision to postpone the A38 resurfacing works until 2019.

“We don’t want to close the A38 during the school summer holidays when we know a much higher volume of traffic will be using the road and as

surface dressing is a seasonal activity which needs to take place in the spring and summer, these works will now have to be moved back to next year.”

The council said carrying out works to road surfaces is avoided where possible when it is hot as it presents a much higher risk of damage to vehicles, the carriageway and the surrounding environment.

Bristol Airport at its best


Bristol Airport won a top ACI Europe best airport award at a gala awards ceremony in Brussels.

But it comes in a week when the pre-flight drinking culture at the airport came under attack in the local media after some flights were delayed or cancelled because of alcohol induced bad behaviour.

A Bristol Airport spokeman told the Bristol Post that drunken behaviour 'can spoil the experience for everyone'.

They warned that passengers could be prevented from travelling adding: "We want all passengers flying from Bristol Airport to have an enjoyable start to their journey, but anti-social behaviour by a minority can spoil the experience for everyone.

“There is nothing wrong with enjoying a drink before heading off on holiday, but passengers should be aware that excessive drinking could result in not being allowed to travel.”

This sobering hiccup didn't stop the celebrations after being awarded a top accolade for being one of the best airports in Europe for its  size.

Business development director Nigel Scott said: “It is a huge honour to be voted the best airport of our size in Europe by a panel of independent experts. 

"This award is recognition of the hard work, passion and commitment of the team at Bristol Airport to delivering on our promise to passengers that ‘amazing journeys start here.

"The judges were particularly impressed by our investment in facilities to enhance the customer experience, public transport improvements and special assistance initiatives such as becoming ‘autism friendly’.

“From the airlines which connect us with over 125 destinations around the world to our business partners who help to deliver a seamless customer experience, everyone in the Bristol Airport community can be proud of this achievement.”

The 14th annual ACI Europe best airport awards winners included

This years’ judging panel was drawn from a well-respected group of independent experts including the European Commission, EUROCONTROL, European Civil Aviation Conference (ECAC) and European Travel Commission.

ACI Europe counts more than 500 airports in 45 European countries among its membership and this year’s competition saw a high level of entries in the competition in each category.
The awards cover four traffic categories of airport and aims to recognise achievement in core activities such as customer service, facilities, retail, security, community relations and environmental awareness and operations.

  • The under five million passengers category award went to Tallinn Airport which is in the capital and largest city in Estonia for its ambitious large-scale expansion and reconstruction of the airside area with no major operational disruption. The judges were highly impressed by the airport’s new state-of-the-art pre-flight security screening checkpoint allowing to double capacity at peak times. They noted the improved airport access with the construction of a direct tram line from the city centre. The judges also valued the airport’s close cooperation with the airlines and other stakeholders, such as the Estonian Tourism Board, to promote Estonia as a tourist destination. Torino Airport was highly commended in this category.

  • The five to 10 million passengers category went jointly to Bristol Airport and Seville Airport. Bristol Airport was selected for its continued investments in infrastructure, staff training and increased public transport links. The airport was also selected for its new Security Search Facility that has improved the passenger experience at the security control, allowing Bristol to achieve its highest ASQ score for all security indicators. The judges appreciated the airport’s commitment to facilitating the needs of PRM passengers and its environmental strategy towards carbon neutrality. Seville Airport distinguished itself with its active policy to promote its connectivity and for its 'Connecting Seville to the World' project where all the agents involved cooperate to develop the airport traffic. The airport was also chosen by the judges for its improvements in security in particular, with increased skilled security staff and passenger assistance. The judges underlined the airport’s communication strategy at a local, national and international level, which has effectively enhanced and developed very positive synergies with its community.

  • The 10-25 million category went to Hamburg Airport for its innovative additional services to increase the passenger experience and its commitment to environment like charging stations for electric cars and wild bees protection. The judges considered how the airport excels in its community relations, by providing strong support to local NGOs and getting involved with local residents very often. The airport’s significant investment in renewing its ground handling facilities was also positively noted. The highly commended airport in this category was Prague Airport.

  • More than 25 million passengers aways went to Rome Fiumicino Airport. The airport won praise from the judges for its smart terminal re-design and its strong focus on the development of new markets and new routes. This has contributed to strengthening the competitiveness of Rome as a tourist
    destination. The continued investments in infrastructure were another reason for recognition. The promotion of the local culture and the use of technology to improve the passenger experience also impressed the judges. The highly commended airport in this category was Barcelona-El Prat Airport.

  • The eco-innovation award which is is adjudicated by the independent Advisory Board of the Global carbon management programme, Airport Carbon Accreditation which specifically recognises airports’ outstanding environmental performance, in particular, innovative approaches to environmental
    management went to Amsterdam Airport Schiphol for the comprehensiveness and systemic nature of its approach to environmental management, both in terms of topics covered such as noise, air quality, climate change, waste and stakeholders addressed. The judges noted that, in addition to its already achieved carbon neutral status under Airport Carbon Accreditation, the airport also aims to achieve climate neutrality for aircraft emissions up to 3000 feet. Another reason for recognition was the degree of innovation shown, for instance, through the implementation of circular economy principles and the use of renewable energy.

  • The accessible airport award Paphos International Airport. The judges considered that the airport stands out for its holistic approach to
    accessibility with introduced features with regard to border control including the Border Express Kiosk and E-Gates, available accessible taxis and
    parking pay machines with lower height for easy accessibility. The airport was also praised for actively involving persons with disabilities and
    organisations of persons with disabilities in the processes of improving its accessibility. Copenhagen Airport was highly commended for its staff expertise in providing.

PHOTO: From left Paul Davies, of Bristol Airport; Jill Nye, of TUI UK; Dawn Wilson, of TUI UK; and Philip Holder, of Bristol Airport

TUI UK new airport self service bag drop


TUI the UK’s largest holiday brand, has unveiled its new self-service bag drop area at Bristol Airport.

The two-step self-service bag drop has been installed ahead of the busy period for TUI’s UK customers flying this summer and is easy to use.

Firstly customers scan their boarding card at the kiosk and then put their suitcase on the scale.

A luggage tag is produced for the customer to tag their luggage with.

The next step is to take the tagged suitcase to the bag-drop area where it goes straight into the airport’s luggage system.

The new addition to TUI’s check-in at Bristol Airport will support up to nine flights per day during the peak summer months.

Customers can use any of the six bag drop kiosks at Bristol Airport when checking in their luggage which goes straight into the system.

The easy to use self-service bag drops are already in operation at London Gatwick, Birmingham and Manchester airports and approximately 7,500 customers’ suitcases have been checked-in to date.

TUI UK director of operations Dawn Wilson, who attended the unveiling, said: “We are delighted customers can benefit from the easy to use self-service bag drop at Bristol Airport.

"Customer feedback has been excellent and this is a step in the right direction to be delivering an effortless airport experience for all our customers flying with TUI.

"It is really simple to use and with the success of the self-service bag drops that are currently open, we will be looking to roll out more kiosks at other UK bases in the future.”

Bristol Airport operations director Paul Davies said: “We are already receiving positive feedback from passengers using the self-service bag drop desks.

"The self-service bag drop puts passengers in control of their own hold baggage check-in procedure, reducing processing and queuing time when compared to the standard bag-drop system.”

Customers with pre-booked sporting items such as golf clubs can also use the self-service bag drop.

For customers that haven’t pre-booked sporting items they can do so at the self-service bag drop with the help of an agent.

The same applies for excess luggage.

TUI UK and Ireland, part of TUI Group, is the business behind the TUI, First Choice and Marella Cruises brands, as well as Crystal Ski Holidays and TUI Lakes & Mountains. Sub brands include TUI Sensatori, TUI Family Life, TUI Sensimar, First Choice Holiday Villages and SplashWorld Resorts.

Its airline, TUI Airways – formerly Thomson Airways - has 64 aircraft operating to more than 70 destinations in 30 countries.

It was the first airline in the UK to take delivery of Boeing’s 787 Dreamliner and in 2018 will welcome new 737 MAXs to its fleet.

TUI UK and Ireland has a team of more than 10,000 employees and serves over six million customers each year.

the way we were

Bigger and bolder plans

Bristol Airport has revealed bold new plans to get even bigger.

Consultations begin this month on its latest proposals for the long-term development of the airport including more detailed plans for continued growth duringr the next decade which could see 12 million passengers annually.
The airport has published its Towards 2050 plans which includes a charter for Future Growth in five key areas:  

  • aviation;

  • economic impact;

  • Green Belt;

  • ,sustainable growth; and

  • surface access.  

Design options for an inspirational gateway, improved boundary screening, and innovative uses for a proposed airside platform are also presented. 

Alongside these long-term considerations, proposals for the next stage in the airport’s phased development are set out ahead of a planning application to increase capacity to accommodate 12 million passengers a year. 

The improvements required can be delivered largely within land owned by Bristol Airport and include surface level car parking, new canopy at the front of the building, additional multi-storey car park and improvements to the on-site road layout.  

Local highway improvements to enhance access are also proposed.
Proposals will also be developed to address impacts on the local community and environment, including in key areas such as aircraft noise, where no increase in annual night flights will be sought. 
Bristol Airport chairman Janis Kong said: “It was clear from the initial consultation on preparing a long-term Master Plan that local communities wanted clarity on our development plans and solutions to some of the issues they face living close to a busy international airport.  

"By bringing forward this planning application in tandem with our emerging thinking on the Master Plan, we will set out how phased growth can be achieved through the 2020s as part of an exciting longer-term vision.”

moving forward

Bristol Airport planning and Sustainability director Simon Earles said: “These proposals will ensure Bristol Airport continues to provide the connectivity our region needs to be successful while offering local residents and stakeholders greater clarity about the phasing of future development.  

"We welcome feedback on these proposals as we work towards submitting a planning application to North Somerset Council this autumn.”
Bristol Airport is the UK’s ninth busiest airport, and the fifth busiest outside London, serving more than eight million passengers in 2017.  

Planning permission is already in place for facilities to handle up to 10 million passengers per annum, and £160 million has been invested in infrastructure improvements since 2010. 
Consultation closes at midnight on Friday, July 6 .

PLANE SPOTTING: Bristol Airport is hosting a 'spotters day' on Sunday, June 10, 11am-3pm in the Bristol Room within the admin building. This has great views of the runway, apron and taxiway. Unlike previous events there will be no stalls or exhibits as this is purely for people who want to photograph and spot aircraft. Admission is £2 with all proceeds going to charity. For further information click HERE

OVER THE BAR: Early morning fog caused problems on the roads and runways with take-off delays forcing this foxy crew, part of the Nailsea & Backwell RFC team, off on tour to Edinburgh to enjoy breakfast in the bar

Thomas Cook increase Bristol flights

Thomas Cook Airlines is to base an additional Airbus A320 aircraft at Bristol Airport from the beginning of May 2018 and increase its number of seats on sale from the airport to more than 400,000 for the summer 18 season.

This takes the airline’s weekly flights from 28 to 39 for summer 18 with the additional flights to many new destinations including Egypt, Bulgaria, Cyprus, Costa Brava and Greece.

These countries join favourite holiday spots like the Canaries and Balearics for both flight-only and package holidays from the airport.

From March 2019, Tunisia will also join the Bristol programme.

Thomas Cook Group chief airlines officer Christoph Debus said: "We’re very pleased to expand our Bristol programme by 31 per cent this summer.

"It means more customers can enjoy some summer sun in our most popular short and mid-haul holiday destinations. 

“We are seeing strong demand for Turkey, with Cyprus and Greece also proving very popular.

"We are delighted to reintroduce flights to Hurghada, too - we have increased the number of seats on sale to Egypt by 14 per cent across the UK this year, flying to both Hurghada and Marsa Alam.”

Compared to summer 2017, capacity growth at Bristol airport for summer 2018 to Greece is 27 per cent, Turkey, 74 per cent and Cyprus, 33 per cent.

The five hour 10 minute direct flight to Hurghada operates weekly on a Tuesday on the Airbus A321, with its first flight on May 1, 2018. 

Bristol Airport business development director Nigel Scott said, “We are delighted with the substantial 31 per cent growth in capacity using the three based Thomas Cook aircraft operating from Bristol Airport for summer 2018.  

“The new Hurghada and Preveza destinations and additional flights to the existing Thomas Cook route network has contributed to this increase.  

"The programme offers the choice of flights and holidays available to passengers in the South West and Wales region.  

"We are looking at further opportunities of developing the Thomas Cook and Bristol Airport relationship.”

Thomas Cook Airlines flight-only from Bristol airport, one-way in economy. 

  • Hurghada, Egypt from £130.99

  • Girona, Costa Brava from £46.99

  • Paphos, Cyprus from £52.99

  • Burgas, Bulgaris from £41.99

  • Preveza, Greece from £46.99

To book visit, call 0844 412 5970, or visit your nearest Thomas Cook store.

Thomas Cook offers seven nights in Hurghada, Egypt from £579 per person, based on two adults sharing. Staying at the four star Sentido Mamlouk Palace Resort on an all-inclusive basis, flying from Bristol on May 1 this year.

To book visit, call 0844 412 5970, or visit your nearest Thomas Cook store.

Air Smiles Day at Bristol


Eighteen18 children from the Rainbow Centre and their families were invited to Bristol Airport to experience an unforgettable aviation-themed Air Smiles day sponsored by Airbus.

Airbus teamed up with Bristol Airport and leading UK aviation charity fly2help on Saturday, March 24, to put on a thrilling and action-packed day at the Bristol and Wessex Aeroplane Club for the young visitors and their families.

The day saw the young people, many of whom had never been on board an aircraft before, explore a jet and a private aircraft, test out all the controls in a cockpit at the instruction of senior pilots, and meet some of the Airside Operations team. 

Bristol Airport’s police team also joined the fun and put on an exhilarating demonstration with their highly trained police dogs.

Airbus graduates and apprentices also ran interactive experiments to teach the young people about aerodynamics and flight, demonstrating how to operate a wind machine and a Bernoulli blower, and running a paper aeroplane competition.

The activities culminated in a chance to race some sphero balls around an obstacle course and experiment with some virtual reality lenses. 

The day was designed to offer the young people from the Rainbow Centre an entertaining and memorable day. The Rainbow Centre is a Bristol charity dedicated to helping children and their families suffering from a bereavement in the family.

Rainbow Centre clinical services manager Karmen Losey said: “This day has been brilliant.

"Some of the children here were quite recently bereaved and it’s been wonderful seeing their faces lighting up again.

"There’s been a great range of activities that they don’t normally manage to access and it’s also been invaluable for the parents who have been affected to see their children having fun and being so engaged.”

One of the children aged 11, said “Today has been awesome! I loved seeing the planes and the police dogs and playing with the VR goggles – it’s been so much fun!”

Parent Ruth Weir said “The highlight today was definitely seeing the planes.

"The pilots were really engaging and allowed the little ones to sit in the cockpit and put the headphones on and everything – they genuinely think they’ve now learned how to fly!”

Bristol Airport public and community relations manager Jacqui Mills said: “Bristol Airport is really proud to be part of this very special day, allowing these young people to create some wonderful memories and to forget about their worries just for one day.

"Aviation is so inspiring and it’s lovely that we can share that inspiration with the young people and just create a little bit of magic.” 

TUI sweet summer holidays

  • Two new routes to Marrakech and Halkidiki
  • Additional flights added to popular destinations – Antalya, Kefalonia and Cancun plus an extra cruise flight to Naples


TUI UK’s first programme launch after last year’s re-brand reveals ambitious growth plans with two new routes and additional flights out of Bristol Airport for summer 2019.
Recognising that not everyone wants to holiday for seven or 14 nights, customers can find more 10 and 11 night stays thanks to additional flights to Antalya, Kefalonia and Cancun reflecting the enduring popularity of Greece, the resurgence of Turkey and the demand for long haul flying on the Boeing 787 Dreamliner.

Customers flying from Bristol Airport will see an increase of 10,000 seats offering holidaymakers more choice and flexibility than ever before.

Additional flying has also been added to Naples (Italy) to support the new homeport for Marella Explorer 2, the new ship from Marella Cruises.
TUI UK’s commercial director Richard Sofer said: “Summer 2019 is the most ambitious programme we have ever introduced.

"We are focusing firmly on expanding access to our amazing range of holidays through an extended regional flying programming concentrated on the core destinations holidaymakers want to travel to, while offering the flexibility of holiday duration they want.
“We’ve increased our capacity out of Bristol Airport adding 10,000 additional seats and launching two new routes to Marrakech and Halkidiki for summer 2019.

"We are giving customers even more opportunity when booking their summer holidays with more 10 and 11 night holidays and responding to cruise demand with an additional Naples flight.”
Bristol Airport business development director Nigel Scott said: “We are delighted with TUI’s programme for summer 2019.

"These new flights show the positive momentum offering extended choice of destinations for passengers in the South West and Wales region from Bristol Airport.

"We particularly welcome the additional Cancun flight which provides a twice weekly service and allows the flexibility of 10 and 11 night stays, rather than the traditional two week holiday to this long haul destination.”
Thousands of free kids’ places will be available across all TUI and First Choice holidays and deposits will be just £50pp short and mid haul and £125pp long haul.

Summer 2019 holidays will be on sale from Thursday, April 5.

  • In 2017 Nailsea People went to Santorini with TUI - read our blog HERE.

bmi Bristol to Gothenburg

Passengers at Bristol Airport travelling on board the first flight were treated to delicious Swedish ‘fika’, featuring cakes and biscuits made by local Swedish bakery, Fika Bristol.

The inaugural flight was also attended by leading business and corporate travel people.

The service, which is the latest development in bmi’s ongoing growth strategy to provide connectivity between key regional business destinations in Europe, will operate twice weekly, on Tuesdays and Thursdays. 

Fares on the route start from just £99 one way.

The new route brings the number of destinations served by bmi from Bristol Airport to nine, joining the existing network of Paris, Milan, Munich, Brussels, Frankfurt, Dusseldorf, Hamburg and Aberdeen. 

Bristol is bmi’s biggest UK hub and with onward connections via the likes of Munich, Brussels and Frankfurt, customers from the South West can travel further into Europe and other global destinations.

Gothenburg is the airline’s first Swedish route from Bristol.

It is the location of Scandinavia’s largest port and is a hub for global trade, currently enjoying unprecedented economic growth.

It is a popular mini break destination thanks to its fabulous food, eclectic culture and vibrant nightlife, as well as being the gateway to the stunning coast of West Sweden.

bmi chief commercial officer Jochen Schnadt said: “As part of our on-going strategy to connect key business regions, it was a natural choice to increase our service offering to and from Gothenburg, connecting Sweden’s second largest city to our largest UK base in Bristol. 

"Given our experiences on the UK to Gothenburg market so far, we believe this new route will prove attractive to business as well as leisure customers alike, who enjoy bmi’s fast and convenient air-services.”

Bristol Airport business development director Nigel Scott said: “We are delighted with the launch of the new Gothenburg route operating twice weekly from Bristol Airport.

"This extends the choice of destinations available to passengers from the South West and Wales, whether travelling for business or leisure. 

"The route also provides inbound visitors, using Bristol Airport, ease of access, whether it is for a city break, visiting the various tourist attractions and conference venues the region has to offer.”

With competitive fares as well as a generous 23kg of hold baggage, the bmi ticket price includes complimentary in-flight drinks and snacks, speedy 30-minute check-ins or online check-in and allocated window or aisle only leather seating on its all-jet fleet.

The route flies out of Bristol on a Monday and Thursday, departing Bristol at 1.40pm, arriving Gothenburg at 4.50pm. 

The return flights depart Gothenburg on Tuesdays at 2.40pm and arrive in Bristol at 4pm and on Fridays, departing Gothenburg at 11.40am, arriving Bristol at 1pm.

For more information or to book visit or call 0330 333 7998.

Bristol Airport best courtesy + comfort

Bristol Airport gains the top spot for overall satisfaction, courtesy of airport staff in the ACI ASQ Survey in UK airports, an international airport passenger experience benchmarking programme.

The programme measures passenger satisfaction at leading UK airports, as well as airports from more than 80 countries.  The latest results from October-December 2017 also rank Bristol Airport number one for terminal cleanliness, comfort of gate and wait areas as well as for ambience.

The annual ASQ results from January-December 2017 ranked Bristol Airport first for cleanliness, comfort of gate and wait areas and ambience.

Airport Service Quality (ASQ) is the industry standard for airports across the world for monitoring airport customer experience. 

Airports taking part in the ASQ survey handle a total of 7.7 billion passengers between them – more than half of all annual air journeys. 

As well as measuring overall customer satisfaction, ASQ rates airports against 34 different indicators, covering all parts of the passenger process, from check-in on departure to baggage reclaim when returning home. 

Overall satisfaction is also split by journey purpose, enabling airports to assess how well they meet the needs of business and leisure passengers. 

Bristol Airport’s success was achieved in a record-breaking year with more than eight million passengers.
Bristol Airport customer service delivery manager Tom McEwen said: “We are delighted to continue to receive such strong feedback from our passengers and to have achieved this whilst handling eight million passengers.

"We are not standing still and continue to invest in the passenger experience and develop world leading facilities. 

"We have recently been awarded Autism Friendly Airport status and development work continues in improving the facilities for passengers, including a state-of-the-art baggage sortation system and a multi storey car park. ”

Having invested more than £160 million in new infrastructure and facilities since 2010, Bristol Airport is well positioned to serve passengers across the South West of the UK, and also provides a gateway to the region for international visitors. 

In 2017, Bristol Airport celebrated 60 years at its current site.  As well as looking back on a rich aviation history, work has begun on updating the Master Plan which will consider how best to meet growing demand for air travel to and from the South West and South Wales over the next two decades. 

The views of customers, employees, neighbours and others stakeholders will be vital in helping to shape the Airport’s vision for the future.

Consultation on the first stage of preparing a new Master Plan for Bristol Airport has now closed. 

Bristol Airport chairman Janis Kong and planning and sustainability director Simon Earles thanked everyone who took the time to share their views to help shape the vision for the airport’s future during the next three decades and beyond.

They received more than 1,700 responses and nearly 500 people attended public drop-in events held in local communities and across the West of England. 

Janis and Simon said they were delighted with this response, which serves to demonstrate the high level of interest from neighbours, passengers and other stakeholders across the region.

This feedback will be invaluable in helping to identify priorities as they develop a Draft Master Plan which, as well as meeting the future demand for air travel in a sustainable way, presents an opportunity to harness technology, create jobs and enhance our connectivity with the world.

A consultation report summarising responses and setting out how these have taken these into account will be published this spring.

Jobs Fair for Bristol Airport

Bristol Airport is hosting a number of Jobs Fairs to showcase the range of job opportunities on offer.

The airport will be teaming up with business partners based across its site at the two events – one in February and one in March, giving prospective candidates the chance to find out more about the different roles available and the skills and experience required.

Approximately 3,000 people are employed at the airport which handled more than 8.1 million passengers in 2017.  And with approval to develop facilities to handle up to 10 million passengers per annum in the future, the workforce is forecast to grow.

The Jobs Fairs will provide a ‘one stop shop’ for anyone interested in working at the airport, with many of the different employers on site represented including:

  • security provider ICTS;

  • food travel experts SSP;

  • ground-handling specialist Swissport; and

  • duty free shopping operator World Duty Free.

Jobs on offer span customer service, security, catering and retail, many of which are available on a permanent and fixed term seasonal basis; commencing April until the end of October 2018.

Jobs Fairs dates are:

  • Wednesday, February 21 10am-1pm at the Hans Price Conference Centre which is part of Weston College, Weston Super Mare; and

  • Thursday, March 8 March 10am-1pm at Temple Street Jobcentre, Bristol.

To find out more and register to attend click HERE.

New flyer buses from Bristol city centre


The first of a fleet of new look larger double decker buses have been unveiled at Bristol Airport.

The vehicle forms part of a £3 million makeover which will see 12 new buses operating the Bristol Airport Flyer service from the middle of February doubling the capacity on this exceptionally popular transport link between Bristol city centre and the airport.

The new buses will also have the capability of taking advantage of the Metrobus route guided busway when this opens later in the year.
The Flyer links the airport to Bristol Temple Meads, Marlborough Street Bus Station and other city centre locations.

The service is operated on behalf of Bristol Airport by First West of England and runs every 10 minutes at peak times.
Tickets for travel, including onward rail connections, can be booked in advance online or using the Fast Ticket machine at the airport.

The new vehicles will be equipped with the latest technology to allow contactless payments via debit/credit cards, the First Bus M-Ticket app or via Apple Pay.
The new vehicles are wheelchair and baby buggy accessible, with special racks on the lower deck to stow luggage.
Each bus features leather seats and wood-effect flooring, with some seats enjoying a table location as well as free WiFi access and USB charging points. The new vehicles will also deliver improvements in fuel efficiency and emission reductions as they are compliant with Euro 6 standards.
First West of England managing director James Freeman said: “We are so pleased that our work with Bristol Airport has evolved these splendid new buses, which deliver much-needed extra capacity to the Flyer service.

"We are sure that customers will appreciate the extra seats, the extra space and the wonderful panoramic views of the city from the upper deck on the way into town especially.

"These are the most luxuriously-appointed buses in the West of England.”
Bristol Airport head of commercial Tom Hack said: “We expect in excess of a million passengers to use the Flyer in 2018, and approximately 12 per cent of all passengers now choose the service.
“The introduction of the larger, double decker buses on the route shows our commitment to significantly improve public transports links to the airport providing enhanced public transport services to passengers and staff.”

Twice weekly flights holiday destinations

TUI (formerly Thomson) the UK’s largest holiday brand, has today announced it has added an additional weekly flight to the popular Greek island of Kos and Turkish destination of Dalaman for summer 2018 operating out of Bristol Airport. 

Holidaymakers from the South West will now have even more choice when it comes to booking a holiday to Kos and Dalaman, with TUI adding a Sunday flight to the summer flying programme to The Turkish destination and a Saturday flight to the Greek island.

Flights start in May 2018 and will now operate twice a week to both Kos and Dalaman.

The decision to add more flights is part of the holiday company’s plans to offer as much choice as possible, ensuring customers across the UK can fly from their local airport and stay at the best hotels such as the 5T TUI Sensimar Palazzo del Mar in Kos or the 4T TUI Family Life Tropical Resort, Dalaman. 
As well as the additional flights to Kos and Dalaman residents from in and around Bristol now have a wider choice of destinations to choose from when booking their holidays this summer with new routes to Hurghada in Egypt and Skiathos in Greece already on sale. 
TUI UK & Ireland aviation planning director Karen Switzer said: “We are delighted to be expanding our programme from Bristol Airport for summer 2018.

"We have added a Sunday flight to Dalaman and a Saturday flight to Kos meaning we now fly twice a week to both destinations from this local airport.

"These additional flights mean that customers can now book 10 and 11 night holidays adding even more choice when deciding how long to go away for.

"In total we have 38 destinations for customers to choose from when booking their holidays from Bristol Airport.

"Holidaymakers in the South West will now have wider access than ever before to our diverse collection of destinations and hotel concepts.”

Bristol Airport business development director Nigel Scott said: "We are delighted with TUI’s continued route expansion from Bristol Airport adding even more flexibility and choice of exciting destinations to passengers in the South West and Wales region.” 

1,000+ space multi-storey car park opens in spring 2018 at Bristol Airport

A new £9.5 million car park development began at Bristol Airport this week.

Construction of a multi-storey car park – the first on the airport site – will create more than 1,000 spaces situated within a short walking distance of the terminal.

Goldbeck Construction has been appointed to build the multi-storey car park which will be of a steel modular construction and will feature enhanced car parking bay technology, helping drivers to easily locate unoccupied spaces. 

The development also includes improved internal road design, landscaping and signage all geared to assist passengers when parking on site. 

Construction of the multi-storey car park follows recent improvements elsewhere across the site this year, including a £2.5 million customer reception centre in the Silver Zone car park and a £2.3 million upgrade to the immigration hall in the terminal.

Bristol Airport development director Andrew Goodenough said: “These developments demonstrate our continued commitment to enhance passenger facilities at Bristol Airport. 

"The multi-storey car park will meet the demand for high quality, secure car parking close to the terminal.”

The route network available from Bristol Airport is also growing, with direct flights to more than 120 destinations and frequent daily services to major hubs including Amsterdam, Brussels, Dublin and Frankfurt.  

Having invested more than £160 million in new infrastructure and facilities since 2010, Bristol Airport is well positioned to serve passengers across the South West of the UK, and also provides a gateway to the region for international visitors. 

Throughout 2017, Bristol Airport will be celebrating 60 years at its current site. 

As well as looking back on a rich aviation history, work will begin on an updated Master Plan which will consider how best to meet growing demand for air travel to and from the South West and South Wales over the next two decades. 

The views of passengers, employees, neighbours and others stakeholders will be vital in helping to shape the airport’s vision for the future.

Bristol Airport is best


Bristol Airport gains the top spot for staff courtesy in the ASQ Survey in UK airports, an international airport passenger experience benchmarking programme, run by Airports Council International.

The programme measures passenger satisfaction at leading UK airports, as well as airports from more than 80 countries. 

The latest results from July to September this year rank Bristol Airport number one for staff courtesy, terminal cleanliness, comfort of gate and wait areas as well as for leisure passengers.

Airport Service Quality (ASQ) is the industry standard for airports across the world. 

Airports taking part in the ASQ survey handle a total of 7.6 billion passengers between them – more than half of all annual air journeys. 

As well as measuring overall customer satisfaction, ASQ rates airports against more than 34 different indicators, covering all parts of the passenger process, from check-in on departure to baggage reclaim when returning home. 

Overall satisfaction is also split by journey purpose, enabling airports to assess how well they meet the needs of business and leisure passengers. 

Bristol Airport’s success was achieved in a record-breaking year with more than eight million passengers forecast in 2017.   

Bristol Airport customer service delivery manager Tom McEwen said: “We are delighted to continue to receive such strong feedback from our passengers and to have achieved this in a record breaking year.

"We are not complacent and continue to invest in the passenger experience and develop world leading facilities. 

"Work is currently underway to enhance car parking at the Airport creating the first on-site multi storey car park, situated in close proximity to the terminal, which will be open for summer 2018.”

Having invested more than £160 million in new infrastructure and facilities since 2010, Bristol Airport is well positioned to serve passengers across the South West of the UK, and also provides a gateway to the region for international visitors. 

Throughout 2017, Bristol Airport will be celebrating 60 years at its current site. 

As well as looking back on a rich aviation history, work will begin on an updated Master Plan which will consider how best to meet growing demand for air travel to and from the South West and South Wales during the next two decades. 

The views of customers, employees, neighbours and others stakeholders will be vital in helping to shape the airport’s vision for the future.

Let's go off the beaten track with TUI from Bristol Airport


TUI (formally Thomson) the UK’s largest holiday brand, has announced it will be introducing three exciting new routes operating out of Bristol Airport for winter 2018. 

Come November 2018, holidaymakers from the South West will be even further spoilt for choice with the opportunity to explore the mystical volcanoes and glaciers in Iceland, shop for bargains at the local street markets in Marrakesh or soak up the sunshine in sunny Boa Vista, Cape Verde. 

The decision to introduce new routes is part of the holiday company’s plans to offer customers as much choice as possible, ensuring customers across the UK can fly from their local airport and stay at the best hotels in some of the most enticing destinations. 
Residents from in and around Bristol and North Somerset will now have the chance to visit some of TUI’s most popular flagship hotels including the all-inclusive adults only TUI SENSIMAR Medina Gardens in Marrakech which includes Arabic features such as a 200-year-old tower mixed with contemporary style.

Holidaymakers can also relax and unwind at the desert oasis of the Platinum Clubhotel Riu Karamboa in Boa Vista, Cape Verde.

And for cosy winter breaks, TUI also offers holidays to Iceland staying at the chic Fosshotel Reykjavik based in the heart of Iceland’s capital. 
TUI UK & Ireland aviation planning director Karen Switzer said: “We’re excited that one of our first steps as TUI, a truly global brand, is to offer greater choice for our customers in the South West. Introducing the new routes from Bristol is a key part of our strategy to offer all our customers as much choice as possible to give them the holiday experience that best suits their individual needs.

"Holidaymakers in the South West will now wider access than ever before to our diverse collection of destinations and hotel concepts.”

Bristol Airport airline relations head Shaun Browne said: “We are delighted with TUI’s new route announcements bringing even more exciting destinations to passengers throughout the South West and Wales region.” 

Thomas Cook new summer 2018 destinations 

  • New destinations are: Preveza in Greece, Bourgas in Bulgaria, Spain’s Costa Brava, Paphos in Cyprus, Kos and Hurgharda in Egypt
  • Seven new Thomas Cook own-brand hotels and 11additional flight routes from Bristol Airport on Thomas Cook Airlines (flights from £49.99)


Thomas Cook has launched its Summer 2018 programme for Bristol Airport, with an exciting range of new destinations to choose from.

These include the Preveza in Greece and Hurgharda in Egypt, both of these routes are exclusive to Thomas Cook from Bristol, in addition Bourgas in  Bulgaria and Gerona on Spain’s Costa Brava, Kos and Paphos have been added to the programme.

As well as new destinations, Thomas Cook is offering customers three new own-brand hotels to choose from including new smartline and Sunconnect resorts.

In addition, Thomas Cook Airlines is introducing  11 additional flight routes from Bristol Airport, both to existing destinations and to new destinations.

Thomas Cook UK managing director Chris Mottershead said: “Our new destinations for summer 2018 from Bristol offer a good mix of holiday types.

“We’re expecting a revitalisation in the traditional package holiday destination of Costa Brava and we’ve worked hard to secure some of the best quality hotels for our customers.”

Bristol Airport aviation relations head Shaun Browne said: “We are delighted with Thomas Cook’s exciting Summer 2018 programme from Bristol. 

“The new flights including Hurghada and Preveza are particularly welcome as these routes have been high on passengers wish-list of flights from Bristol Airport. 

“The improved range of destinations in 2018 will help ensure Thomas Cook offers customers throughout the South West and Wales a great choice and options of holidays available from their regional airport.”


The ‘classic’ Costa Brava was first offered to Thomas Cook customers in 1949 who travelled by steamer and rail.

It was last featured in 2009 and has been re-introduced for 2018 with one flight per week from Bristol, and a revitalised product range that includes four hotels in the resorts of Tossa de Mar and Lloret de Mar which are exclusive to Thomas Cook in the UK.

All of the hotels featured are within the top 15 on Trip Advisor, and within their respective resorts, many in the top five.

One holiday example is seven nights at the Evenia Olympic Park Hotel in Lloret de Mar on an all-inclusive basis, from £679 per person, departing from Bristol on Friday, May 19, 2018 on Thomas Cook Airlines.


Three new, exclusive Thomas Cook Hotels and Resorts properties:

Lanzarote – smartline Lanzarote Palm

Paphos – Sunconnect Sofiana

Ibiza – smartline Xaloc

Thomas Cook Airlines Bristol programme for S18 (new routes in bold) from Bristol (BRS)    

  • Girona (GRO) Saturday

  • Bourgas (BOJ) Wednesday

  • Hurgarda (HRG) Tuesday

  • Kos (KGS) Monday

  • Paphos (PFO) Friday 

  • Preveza (PVK) Sunday

  • Arecife (ACE) Thursday and Sunday

  • Corfu (CFU)    Monday and Thursday 

  • Heraklion (HER) Tuesday and Friday

  • Almeria (LEI) Saturday

  • Antalya (AYT) Wednesday, Thursday and Sunday

  • Dalaman (DLM) Tuesday, Thursday, Friday and Saturday

  • Gran Canaria (LPA)    Monday

  • Ibiza (IBZ) Sunday

  • Kefalonia (EFL) Friday

  • Larnaca (LCA) Wednesday and Saturday

  • Majorca (PMI) Tuesday, Saturday and Sunday

  • Malta (MLA)     Thursday

  • Rhodes (RHO) Wednesday

  • Skiathos (JSI) Wednesday

  • Tenerife South (TFS) Monday and Friday

  • Zante/Zakynthos (ZTH) Monday, Thursday, Saturday and Sunday

  • Menorca (MAH) Monday and Friday